This policy applies to subscriptions to Sameeti, provided by TWS Technology, A-23/1, Shyam Nagar, Devli Arab Road, Borkhera, Kota, Rajasthan 324001, India. It forms part of our Terms of service.
1. How to cancel
An administrator of the society can cancel at any time by emailing contact@sameeti.com or messaging us on WhatsApp from the registered phone number, mentioning the society name. We confirm every cancellation in writing.
2. When cancellation takes effect
- Cancellation takes effect at the end of the current billing month. You keep full access until then.
- No further invoices are raised after that month.
- Before the account closes, administrators can export their data. Data is then deleted as described in our Privacy Policy.
3. Refunds
- Subscription fees are paid monthly in advance. Fees for the month already started are not refunded, whether the service is used fully, partly or not at all in that month.
- If you reduce the number of flats in your plan, the new count applies from the next billing month.
- Duplicate or incorrect charges — for example, if you were charged twice for the same invoice, or charged after a confirmed cancellation — are refunded in full.
- Prepaid message wallet — wallet balance is used for SMS and WhatsApp messages beyond your plan’s credits. Any unused balance is refunded on request when the society’s account is closed.
- If we terminate the service for reasons other than a breach of our terms by the society, we refund the unused portion of any fees paid in advance.
4. How refunds are paid
Approved refunds are processed within 7 working days of approval to the original payment method (or by bank transfer to the society’s account, where the original method is not available). Your bank or payment provider may take a few additional days to credit the amount. GST on refunded amounts is adjusted as per applicable GST rules.
5. Service delivery
Sameeti is a software-as-a-service product delivered online. Nothing is shipped physically. Access to the web dashboard is activated once your society account is set up — usually within 1 working day of sign-up or payment — and the Resident and Guard apps are made available to your users during onboarding.
6. Questions
Email contact@sameeti.com or call +91 79765 61107. We reply within 24 hours on working days.